When an order is placed and paid, you will receive an order confirmation on email. Shipping is made with DHL through your closest DHL Service Point, usually within 2 - 3 business days from order date.
Unless otherwise stated, below shipping rates apply:
Orders totaling 0-849 SEK: 89 SEK with DHL
Orders totaling 850+ SEK: Free shipping & returns
If you for any reason would like to return or exchange a purchased item, please contact us through e-mail or telephone within 14 days from delivery.
For a full refund, items must be in their original condition, un-used, with all labels and tags attached. Shipping charges are non-refundable.
In case of returns all shipping costs are paid by the customer, unless the item has been damaged before or during delivery, or there there has been some other mistake by our account.
We cannot take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you can not trace the package.
It is also possible to return web orders directly by bringing them to our Stockholm store.
If your package is damaged when being delivered, you need to report this to the courier on sight.
Return address must be stated exactly as below:
Flight of Imaginations AB
118 51 Stockholm
Also supply our phone number for delivery notice: +46 (0) 8 5333 2448
Let us know when it's posted, along with tracking number.